FAQ
Delivery Policy
How much does postage and packing cost?
Who do you use for you deliveries?
How long does delivery take?
What happen if my order doesn’t arrive when you expect it too?
What happens on Bank Holiday Weekends?
Returns
How do I return an item?
What do I do if I have received a faulty product?
Can I return something if I have ordered it incorrectly?
Ordering
About our prices
What methods of payment do you accept?
Delivery Policy
- How much does postage and packing cost?
Postage and packaging will only be charged at £1.99 plus 0.99p for each
additional item or £7.50 for all consoles or larger heavier items.
- Who do you use for you deliveries?
We use the Royal Mail to send our items unless the item is particularly heavy,
in which case we will use a courier. Depending on the value of the goods delivered
we may also send them Recorded Delivery, or Special Delivery.
- How long does delivery take?
We aim to dispatch all in-stock items within 24 hours and no later than 48 hours
Monday to Friday. If an item is out of stock it is ordered from our suppliers
same day and is dispatched as soon as it comes into stock. It is always possible
an item will be affected by its availability from our suppliers. Delivery can
normally be expected within 3 – 6 working days from the date of dispatch.
- What happen if my order doesn’t arrive when you expect it
too?
We send our items via First Class Royal Mail PacketPost from the UK. Deliveries
from the UK should arrive within 2 days. The Royal Mail state that 90% of
their First Class mail arrives the next day, but if yours doesn't they have
the following advice:
- Is it less than 4 working days since your mail should have arrived?
If so, hold tight, it's probably on its way but may have been held up by
an incomplete address, no Postcode, or unusual circumstances.
- Is it 4 to 10 days since your mail should have been delivered?
If so, your mail is officially delayed and you should check with your neighbours
to see if a parcel has been left with them, check any outhouses you might
have were mail may be left if it cannot fit through your letterbox and
contact your local sorting office to see if the item has been returned
to the depot as undelivered and awaiting collection.
- Have 14 days past since you item was posted to you?
The Royal Mail will now class your item as lost and we will either send you a
replacement or give you a refund. Please send us an email, to info@gamescentre.co.uk,
stating your order reference number and confirming that you have never received
the item as we will pursue the issue with the Royal Mail for compensation and
your letter will be used as evidence. We cannot refund or replace items that
the Royal Mail has lost until 14 days have passed.
NOTE: Please make sure that your address details are entered correctly
and accurately. We cannot be responsible for delivery problems caused by
inadequate address details.
- What happens on Bank Holiday Weekends?
Please allow additional time for your orders to arrive over the bank holiday.
We suggest allowing an additional 2-3 days for your packages to arrive
to allow for delays within the Mail.
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Returns
- How do I return an item?
You have the right to cancel the contract relating to your order at any time
up to the end of 7 working days after you receive the goods. To exercise
your right of cancellation, you must give written notice to Gamescentre.co.uk
by letter or email giving details of the goods ordered and date received.
Notification by phone is not acceptable. If you exercise your right of
cancellation after the goods have been dispatched to you, you will be responsible
for returning the goods to Gamescentre.co.uk at your own cost. All returned
items must be in the original packaging and sent to us within seven days
from receipt. Returned items must be in the condition received i.e. still
sealed, unopened and in perfect condition. Where goods are returned to
us in terms of our refund policy we in our right may not issue a refund
to you.
Please Note: You must first contact us before returning any item.
Our returns procedure involves your receipt from us of a Returns Authorisation
number before you return any item to us. Without this RA number we will not
accept any returned item. So please contact us first. If the return is agreed
by Gamescentre.co.uk then you will need to put the RA number provided by
us clearly marked on the outside of the parcel and on a note inside the parcel.
This helps us deal with returns more effectively and efficiently.
- What do I do if I have received a faulty product?
Please go to our Returns Policy page for more detailed information about
product returns by clicking here.
- Can I return something if I have ordered it incorrectly?
Make sure your item is unopened with any seals or shrink-wrap still intact
Our returns procedure involves your receipt from us of a Returns Authorisation
number before you return any item to us. Please go to our Returns Policy
page for more details by clicking here.
Package it up securely and include details of your order including the order
reference number and your postcode.
Let us know that you are returning the item as "unwanted"
Address the item to the address below and get appropriate cover for the delivery
of all items. Proof of Posting from the Post Office when you send it. Proof
of Posting does not cost anything. Without Proof of Posting we cannot make
any refunds if the item does not get to us.
Returns Dept
Games Centre Ltd
PO BOX 26158,
Kilmarnock,
KA1 9BB
Please Note: You must make sure that you receive Proof of Posting and adequate
cover for any items you post .
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Ordering
- About our prices
All prices listed on the site include VAT (where appropriate) and postage
to any UK address, or, in the case of larger parcels, delivery by courier
at our discretion.
- What methods of payment do you accept?
We accept all of the following methods of payments: Mastercard, Visa, Delta,
Electron, Maestro (Switch), Solo and JCB.
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