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Terms and Conditions

FAQ

Delivery Policy
How much does postage and packing cost?
Who do you use for you deliveries?
How long does delivery take?
What happen if my order doesn’t arrive when you expect it too?
What happens on Bank Holiday Weekends?
Where do you ship?

Returns
How do I return an item?
What do I do if I have received a faulty product?
Can I return something if I have ordered it incorrectly?

Ordering
About our prices
What methods of payment do you accept?

Delivery Policy

1. How much does postage and packing cost?
   Postage and packaging is free of charge on all games shipped within the UK and £7.50 for all consoles or larger heavier items. Outwith the UK postage and packaging costs £2.00 on all games and for consoles or larger heavier items please submit your query via our contact us page.
   
   Please note we will only ship to the UK or a country listed in section 5 below.
2. Who do you use for you deliveries?
   We use the Royal Mail to send our items unless the item is particularly heavy, in which case we will use a courier. Depending on the value of the goods delivered we may also send them Recorded Delivery, or Special Delivery.
3. How long does delivery take?
   We aim to dispatch all in-stock items within 24 hours and no later than 48 hours Monday to Friday. If an item is out of stock it is ordered from our suppliers same day and is dispatched as soon as it comes into stock. It is always possible an item will be affected by its availability from our suppliers. Delivery can normally be expected within 3 – 6 working days from the date of dispatch.
4. What happen if my order doesn’t arrive when you expect it too?
   We send our items via First Class Royal Mail PacketPost from the UK. Deliveries from the UK should arrive within 2 days. The Royal Mail state that 90% of their First Class mail arrives the next day, but if yours doesn't they have the following advice:
   • Is it less than 4 working days since your mail should have arrived?
     If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.
   • Is it 4 to 10 days since your mail should have been delivered?
     If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have were mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
   • Have 14 days past since you item was posted to you?
     The Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please send us an email, to info@gamescentre.co.uk, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence. We cannot refund or replace items that the Royal Mail has lost until 14 days have passed.
     NOTE: Please make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.
   • What happens on Bank Holiday Weekends?
     Please allow additional time for your orders to arrive over the bank holiday. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the Mail.
5. Where do you ship?
   We will only ship to the countries listed below:
   • ALBANIA
   • ANDORRA
   • AUSTRIA
   • BELARUS
   • BELGIUM
   • BOSNIA AND HERZEGOVINA
   • BULGARIA
   • CROATIA
   • CYPRUS
   • DENMARK
   • ESTONIA
   • FINLAND
   • FRANCE
   • GERMANY
   • GREECE
   • HUNGARY
   • ICELAND
   • IRELAND
   • ITALY
   • LATVIA
   • LICTENSTEIN
   • LITHUANIA
   • LUXEMBOURG
   • MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
   • MALTA
   • MOLDOVA
   • MONACO
   • NETHERLANDS
   • NORWAY
   • POLAND
   • PORTUGAL
   • ROMANIA
   • SAN MARINO
   • SLOVAKIA
   • SLOVENIA
   • SPAIN
   • SWEDEN
   • SWITZERLAND
   • TURKEY
   • UK

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Returns

1. How do I return an item?
   
   You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Gamescentre.co.uk by letter or email giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been dispatched to you, you will be responsible for returning the goods to Gamescentre.co.uk at your own cost. All returned items must be in the original packaging and sent to us within seven days from receipt. Returned items must be in the condition received i.e. still sealed, unopened and in perfect condition. Where goods are returned to us in terms of our refund policy we in our right may not issue a refund to you.

   Please Note: You must first contact us before returning any item.
   Our returns procedure involves your receipt from us of a Returns Authorisation number before you return any item to us. Without this RA number we will not accept any returned item. So please contact us first. If the return is agreed by Gamescentre.co.uk then you will need to put the RA number provided by us clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.

2. What do I do if I have received a faulty product?
   Please go to our Returns Policy page for more detailed information about product returns by clicking here.
3. Can I return something if I have ordered it incorrectly?
   Make sure your item is unopened with any seals or shrink-wrap still intact.
   Our returns procedure involves your receipt from us of a Returns Authorisation number before you return any item to us. Please go to our Returns Policy page for more details by clicking here.
   Package it up securely and include details of your order including the order reference number and your postcode.
   Let us know that you are returning the item as "unwanted"
   Address the item to the address below and get appropriate cover for the delivery of all items. Proof of Posting from the Post Office when you send it. Proof of Posting does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.

   Returns Dept
   Games Centre Ltd
   PO BOX 26158
   Kilmarnock
   KA1 9BB

   Please Note: You must make sure that you receive Proof of Posting and adequate cover for any items you post.

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Ordering

1. About our prices
   All prices listed on the site include VAT (where appropriate) and postage to any UK address, or, in the case of larger parcels, delivery by courier at our discretion.
2. What methods of payment do you accept?
   We accept all of the following methods of payments: Mastercard, Visa, Delta, Electron, Maestro (Switch), Solo, JCB and Google Checkout.

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