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| Terms and Conditions |
Gamescentre.co.uk Returns Policy
Before returning an item to Gamescentre.co.uk please read our returns policy, clearly stated below.
Within 7 days of purchase date
Gamescentre.co.uk Returns – Terms & Conditions
Our Contact Details
Within 7 days of purchase date:
You have the right to cancel the contract relating to your order at
any time up to the end of 7 working days after you receive the goods.
To exercise your right of cancellation, you must give written notice
to Gamescentre.co.uk by letter or email giving details of the goods ordered
and date received. Notification by phone is not acceptable. If you exercise
your right of cancellation after the goods have been dispatched to you,
you will be responsible for returning the goods to Gamescentre.co.uk
at your own cost. All returned items must be in the original packaging
and sent to us within seven days from receipt. Returned items must be
in the condition received i.e. still sealed, unopened and in perfect
condition. Where goods are returned to us in terms of our refund policy
we in our right may not issue a refund to you.
Please Note: You must first contact us before returning any item.
Our returns procedure involves your receipt from us of a Returns Authorisation number before you return any item to us. Without this RA number we will not accept any returned item. So please contact us first. If the return is agreed by Gamescentre.co.uk then you will need to put the RA number provided by us clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your payment (to your credit or debit card if payment is made in this way) once we have received and processed the item. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to Gamescentre.co.uk.
Please note: You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the goods were delivered outside the UK, or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
Within 28 days of purchase date:
1. Gamescentre.co.uk Faulty Returns – We are happy to accept faulty returns from all Gamescentre.co.uk customers who believe there products purchased from Gamescentre.co.uk is faulty within 28 days of original purchase date. To request a return please email returns@gamescentre.co.uk ensuring you include your order id, contact information and detailed description of the fault. Please note that we are unable to provide technical support on any of the PC games we supply. Please make sure that the game will run on your machine before ordering as we cannot be responsible for incompatibilities with your system. You can check your systems requirements for a selection of games at www.srtest.com
2. If returning goods to Gamescentre.co.uk further conditions apply.
Gamescentre.co.uk Returns – Terms & Conditions
1. Compatibility – Applications, drivers and games are often released
to market with bugs that can affect hardware performance. Therefore Gamescentre.co.uk
cannot guarantee that every hardware product is 100% compatible with
every software product available. Please also be advised that genres
are for guidance purposes only and are by no way definitive.
2. Returning Faulty Goods – Please be sure returned goods are faulty
and the problem experienced is not caused by another component in your
system or by software configuration. If the item is a video game or accessory,
please check it is faulty on a friends machine before sending it back.
3. Only Return Faulty Item(s) – Returns are issued for specific
components only. Do not return your whole order because you believe one
component may be faulty.
4. Completeness of Returned Item(s) – All returned goods must be
complete including all internal packaging, cables, manuals, drivers and
protective bags, however small. Any items received incomplete will not
be processed and will be held for collection by the customer. Alternatively
the items will be returned to the customer subject to the payment of
a 10GBP + VAT charge.
5. Modified Goods – Any goods that have been modified or physically
altered in any way shall be deemed Warranty Void and no support will
be provided.
6. Packaging – Returned items must be packaged properly and shipped
in a plain outer box. It is your responsibility to ensure returned goods
are fully insured. Gamescentre.co.uk cannot take responsibility for goods
that are damaged or lost whilst being returned, even if faulty.
7. Testing – All returned items are tested by Gamescentre.co.uk
technicians. It is essential that goods are tested as approximately 50%
of all received returns are tested not faulty. It is therefore important
that you include a detailed description of the problems experienced.
Any item found to be not faulty will be subject to a 10GBP + VAT charge
if collected or a 10GBP + return shipping + VAT charge if shipped back
to the customer. You will be notified by e-mail before any non-faulty
goods are returned to you.
Delivery Policy
Gamescentre.co.uk endeavour to dispatch all order within 24 to 48 hours of payment being received. Delivery usually takes 3-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Our Contact Details:
Gamescentre.co.uk Limited
Unit 6,
James Little Industrial Estate,
Kilmarnock,
East Ayrshire,
Scotland,
KA1 4AT
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